CLIENT

Oncor

ROLE

UX Designer, UI Designer

DELIVERABLE

High Fidelity Mobile Web Experience

SUMMARY

Designed UX and UI flow to report a power outage for Oncor — an electricity delivery company.

Overview

Working on a short timeline with two design directors, our team's goal was to redesign the power outage reporting flow for Oncor, an electricity provider in central Texas.

We redesigned two key tasks of the power outage reporting flow:

1) The user reports an outage and gets confirmation from the system

2) Upon successful reporting, the user views an approximate timetable for when their power will return

Working on a short timeline with two design directors, our team's goal was to redesign the power outage reporting flow for Oncor, an electricity provider in central Texas.

We redesigned two key tasks of the power outage reporting flow:

1) The user reports an outage and gets confirmation from the system

2) Upon successful reporting, the user views an approximate timetable for when their power will return

UX Analysis

The current-state experience was riddled with inconsistent language and confusing design patterns, leading users to question if they've even reported their power outage properly.

Analyzing the current sitemap of Oncor as well as the outage reporting flow brought those inconsistencies to light.

The current-state experience was riddled with inconsistent language and confusing design patterns, leading users to question if they've even reported their power outage properly.

Analyzing the current sitemap of Oncor as well as the outage reporting flow brought those inconsistencies to light.

UX Design

With the current-state issues identified, UX wireframes for the new outage reporting flow were made for a more seamless experience.

Frequent communication with the Oncor business and technology stakeholders informed feasible and accurate designs.

With the current-state issues identified, UX wireframes for the new outage reporting flow were made for a more seamless experience.

Frequent communication with the Oncor business and technology stakeholders informed feasible and accurate designs.

UI Design

Designed the UI once sign-off received for the UX flow.

Pushed the UI design using modern design patterns, while keeping Oncor's brand intact.

Designed the UI once sign-off received for the UX flow.

Pushed the UI design using modern design patterns, while keeping Oncor's brand intact.

Next Steps

Conduct user testing to discover the affect of our design changes and continue working with the Oncor technology team to implement these designs.